1. Use the troubleshooting suggestions within the Easy Install Wizard. If the troubleshooting screen does not open automatically, click on the “Troubleshoot” button in the lower right-hand corner of the Easy Install Wizard window.
2. If your ISP requires a user name and password, make sure that you have typed in your user name and password correctly. Some user names require that the ISP’s domain may be at the end of the name. Example: “myname@myisp.com”. The “@myisp.com” part of the user name may need to be typed as well as your user name. You may need to configure your Router to meet the specific requirements of your Internet Service Provider (ISP). To search our Knowledge Base for ISP-specific issues, click here – ISP Configurations
3. If you continue to have no Internet connection, click on the following link to try the alternative setup method: Manual Setup
